At Ordimey, we strive to ensure the satisfaction of our users with every delivery and shopping experience. If you are not entirely happy with our services, we offer a comprehensive Refund Policy to address your concerns.

Refund Eligibility:

• Damaged or Incorrect Items: If your delivered items are damaged or incorrect, you may be eligible for a refund.
• Failed Deliveries: In the event of a failed delivery due to our fault, you may be entitled to a refund.
• Cancellation: Depending on the circumstances, cancellations may be subject to a refund.

How to Request a Refund: To request a refund, please follow these steps:

1. Contact our Customer Support team at talk@ordimey.online within 1 hour days of receiving the delivery.
2. Provide detailed information about the issue and any relevant documentation such as photos, order numbers, and receipts.

Refund Process:

• Once your refund request is received, our team will review the particulars of the case.
• If the request is approved, the refund will be processed within 1 hour to the original payment method or in the form of store credit, as per your preference.
• You will be notified via email once the refund has been processed.

Exceptions to Refund:

• Refunds will not be provided for items that have been used, damaged intentionally, or not in their original condition.
• Postage and handling charges are generally non-refundable except in cases where the error was on our part.

Contact Us: If you have any questions or require assistance with a refund request, please reach out to our Customer Support team at talk@ordimey.online. We are here to help resolve any issues promptly and ensure your satisfaction.

Policy Updates: Ordimey reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated to users via the app or through email.

Thank you for choosing Ordimey for your delivery and shopping needs. Your satisfaction is our top priority!